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Workrr guides

Disputes

What to do when something goes wrong with an order.

When to Open a Dispute

Disputes are for situations you cannot resolve directly with the other party. Good reasons to open one:

  • Work not delivered - Deadline passed and you got nothing
  • Not as described - What you got is different from what was promised
  • Quality issues - Work is significantly below expectations
  • Communication breakdown - Worker is unresponsive
  • Late delivery - Significantly past the deadline with no communication

Before opening a dispute, try messaging the worker or buyer first. Many issues can be resolved with a quick conversation.

How to Open a Dispute

  1. Go to the order page
  2. Click Report Order or Open Dispute
  3. Select the reason for the dispute
  4. Describe what happened in detail
  5. Upload evidence (screenshots, files, etc.)
  6. Submit

Once submitted, the order is paused. Funds stay in escrow until the dispute is resolved.

What Happens During a Dispute

After you open a dispute:

  1. Both parties notified - The other person sees there is a dispute
  2. Evidence collection - Both sides can submit their side of the story
  3. Admin review - A Workrr admin looks at everything
  4. Resolution - Admin makes a decision and distributes funds

There is a dedicated dispute chat where you can communicate with the admin and provide additional information.

Dispute Statuses

  • Open - Just submitted, awaiting review
  • Under Review - Admin is actively looking into it
  • Resolved - Decision made, funds distributed

Possible Outcomes

The admin can decide:

  • Full refund to buyer - If work was not delivered or clearly not as described
  • Full payment to worker - If work was delivered as promised
  • Partial split - If both sides share responsibility (like 50/50 or 70/30)

The admin explains their reasoning so both parties understand the decision.

Tips for a Strong Dispute

  • Be specific about what went wrong
  • Include evidence - Screenshots, messages, files that support your case
  • Stay factual - Stick to what happened, not emotions
  • Respond promptly if the admin asks for more info

Avoiding Disputes

Most disputes can be prevented with good communication:

  • Buyers: Be clear about requirements upfront. Ask questions before ordering if unsure.
  • Workers: Make sure you understand what is being asked. Deliver on time or communicate delays early.
  • Both: Use the order chat to keep a record. Try to resolve issues directly before escalating.