Messaging

Contacting a Worker Before Ordering

Not sure if a service is right for you? Message the worker first:

1. Go to the service page
2. Click the Message button next to the worker's profile
3. Send your question

This creates a conversation thread. The worker gets notified and can reply. You can discuss project details, ask about custom requirements, or clarify anything before committing.

Order Chat

Once you place an order, there is a dedicated chat on the order page. Use this for:

• Sharing additional details or files
• Asking questions during the project
• Discussing revision requests
• General updates

All messages are tied to that specific order, so you have a clear history of the conversation.

Finding Your Conversations

Go to Messages in the top nav to see all your conversations. You will see:

• A list of all message threads
• Who you are talking to
• The last message preview
• Unread count badge if there are new messages

Click any conversation to open it.

Sending Files

You can attach files in messages:

• Images (JPG, PNG, etc.)
• PDFs
• ZIP files
• Other documents

There is a 10MB limit per file in messages. For larger files, consider using a file sharing service and sending the link.

Notifications

When you get a new message:

• The Messages link in the nav shows an unread count badge
• You get a notification toast if you are on the site

Make sure to check your messages regularly, especially during active orders.

Tips for Good Communication

• Be clear about what you need or what you are delivering
• Respond promptly to keep projects moving
• Keep it professional even if there are disagreements
• Use the order chat for order-related discussions so there is a record